![]() ![]() It is important to ensure that the goods are in the same condition as when they were sent out. Return Condition: The goods must be returned in new and unused condition, as originally received.Important points regarding the return process are as follows: To initiate the cancellation, the goods must be returned to the store in new and unused condition, adhering to their Returns Policy. Cancellation.Īccording to the store’s policy, customers have the right to cancel an order within 14 working days of receiving the goods. CA7, CA8, CA9, CA17, CA18, CA19, CA20, CA21Ĭustomers residing in these areas should be aware that livestock delivery is not available to their location.įor further information or specific inquiries about livestock delivery to a particular area, customers are advised to contact the store directly for clarification.Postcodes: Livestock delivery is not available to the following postcodes:.Islands: Livestock cannot be delivered to the Shetlands, Channel Islands, and Isle of Wight.Here is a list of the areas and postcodes where livestock delivery is not available: ![]() The store has specific geographical exemptions for livestock deliveries. For more detailed information or specific inquiries, customers should consult the store’s terms and conditions or reach out to the store directly for clarification. It is essential for customers to familiarize themselves with these policies before making a purchase. Additionally, the store reserves the right to cancel orders that are deemed high-risk or involve a high number of single tropical freshwater fish species. Minimum Order Value and Order Cancellations: The store has a minimum order value of £30 for livestock shipping.Customers are encouraged to contact the store via email to confirm if livestock delivery is available in their area. Unfortunately, deliveries to Northern Ireland, Republic of Ireland, Isle of Man, Isles of Scilly, Channel Islands, and certain Scottish offshore postcodes may not be possible. Geographic Restrictions: The courier has strict geographic restrictions for livestock deliveries.This precaution ensures proper handling and the well-being of the livestock. Signature Requirement: Livestock deliveries require a signature upon receipt and cannot be left in a safe location.This confirmation ensures that the livestock can be received promptly. Saturday Delivery Confirmation: Customers who choose Saturday delivery must have their availability confirmed for the upcoming Saturday before the store sends out the livestock.Before dispatching the livestock, the store must confirm the agreed-upon delivery day with the customer. Pre-Arranged Delivery: The store never ships livestock without first arranging a suitable delivery day.Livestock Shipping Fee: The livestock shipping fee charged to customers of £19.99 does not cover the true cost, and therefore, there is a minimum spend requirement of £30.00 before the option for livestock shipping becomes available.This approach is chosen to ensure responsible and ethical transportation of the livestock. Licensed Livestock Courier: The store exclusively uses a licensed livestock courier for shipping fish and coral.The store maintains specific policies regarding the delivery of livestock. ![]() For further details or specific inquiries about delivery, customers should refer to the store’s terms and conditions or contact the store directly. It’s important to keep in mind that while the store strives to provide efficient delivery services, unforeseen circumstances or external factors could potentially impact delivery times. However, please note that items being delivered to more remote areas may require additional time for delivery. It is usually delivered on the next working day after dispatch.
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